B2B Travel
B2B Travel Portal Features for Agencies
Build sub-agent workflows with markup, credit, booking and reporting controls
By Project OTA | 25 Jun, 2026 | 5 min read
A B2B travel portal needs more than search. Agencies need commercial controls, agent permissions, finance workflows and clear support tools.
Commercial controls
B2B portals must handle agent hierarchy, branch access, markup rules, commissions, credit limits, wallet balances and invoice generation. These features protect margins and prevent uncontrolled booking risk.
Different agents may need different fare visibility, payment terms and ticketing permissions. A single retail checkout is not enough for B2B travel.
Operational controls
Admins should see PNRs, ticket numbers, supplier source, payment status, cancellation requests, refund progress and support notes. This makes the portal useful after the booking is made.
Role-based permissions are important. Finance, support, ticketing and sales teams should only access the workflows they need.
Supplier controls
The B2B portal should support multiple suppliers and let the agency decide which content appears to which agent. Supplier performance reporting helps improve margin and service quality.
A mature portal can add hotels, transfers, visas or holiday packages later using the same agent and finance controls.
Frequently Asked Questions
What is a B2B travel portal?
A B2B travel portal is a platform where agencies, consolidators or wholesalers let sub-agents search, book and manage travel products.
Can a B2B portal support both flights and hotels?
Yes. A modular platform can add flight, hotel, transfer, visa and package suppliers under the same agency account system.
Key Takeaways
- Sub-agent hierarchy, credit limits and markup rules are core B2B features.
- Admins need visibility into booking status, tickets and supplier logs.
- Reports should connect sales, payment, refunds and commissions.
Project OTA builds B2B travel portals with supplier integrations, sub-agent controls and scalable back-office tools.
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